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Policy Statements

Privacy Policy

Our privacy policy is real simple – Our business is between you, our customer, and us – no one else. We do not sell, trade, lease, provide or release any customer information for any reason. Your credit card and other payment transactions are processed through Authorize.Net using their ultra-secure processing system.

 

Shipping Policy

We ship most orders by USPS (United States Postal Service). Standard shipping for most orders is a $7.00 flat rate ($3 if packaged item(s) weight less than 13oz). Most regular orders will ship by Parcel Post or Priority Mail Flat Rate Box for the flat $7.00 charge. Expedited shipping or UPS shipping is always available for actual postal or UPS charges. Loading tables and Rail Gun Boxes must be picked up at a match or have delivery arranged other than commercial shipping. We will do our best to ship the day items are ordered, or at the latest the next business day. Back ordered items are shipped with no additional shipping charges. Orders placed just prior to our departure to a match, or during the match, will be shipped immediately on our return (see Proposed Match Schedule).

 

Ordering Policy

We intend to have all of our stocked items available for purchase on our web site, but feel free to contact us by phone (260-456-6809) or email sales@benchrite.com if you don’t see an item listed. Orders may be placed directly on our web site. You are welcome to call us with your order or questions, or you may email your order to sales@benchrite.com. We will be happy to deliver orders at any match we are attending, and we carry a full inventory of our products to matches we attend (find a list of planned matches on this web site). Please let us know in advance of a match if you have a critical need of products for the match. Please leave phone messages at 260-456-6809, they are secure and will be returned promptly. Cell phone contact is 260-403-3789.

 

Payment Policy

Payments made on our web site with Master Card, Visa or Discover are processed securely by Authorize.Net. Paper or electronic records of your card information are not retained per our payment security certificate. Payment is also accepted by personal check or money order, and cash is welcome at orders picked up at matches. Credit or debit cards, checks or cash are welcome for all purchases. At the present time, we will ship orders immediately if you indicate you wish to pay by check or money order.

 

Return Policy

We very much want you to enjoy using any product you purchase from us, and we feel our products and pricing offer you, our customers, a good value. If you have trouble using any product we sell, or have questions about instructions use or fit of our products, please call or email us. We can usually solve the problem by phone or email. If you feel a product is defective, or not what you expected you are welcome to return the item for a full refund less original shipping. There is no time expiration for returns, but we ask that returns be made as promptly as possible. Return shipping is the customer’s responsibility. Benchrite reserves the right to refuse returns for customer damaged or misused items.

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